Check-in and Check-out Policy:
- The standard check-in time is 01:00 PM, and the standard check-out time is 11:00 AM.
- Early Check-In and Late Check-Out is subject to availability and discretion of the property.
- However, guests are welcome to use the common areas during this time.
- The identification proofs accepted are Passport, Aadhar Card, Driving License and Voter ID card. PAN Card is not accepted as a valid ID Card.
- Specific policies may apply to different hostels at specific times of the year and the same shall be communicated at the time of check-in.
- In case of 3 or 4 people traveling together, please note that we do not guarantee accommodation in the same dorm room. That will strictly be subject to availability until the time of check-in.
- Payment modes accepted at our hostels include Cash, Debit Card, Credit Card, and UPIs.
- All foreign guests must produce a valid physical passport with a visa upon check-in. Guests without the required documents will not be allowed to check in and the reservation will be non-refundable.
- Guests under 18 years of age are allowed to check in with their legal guardians in a private room or when their legal guardians have reserved the entire dorm unit.
- Right to admission is reserved.
- All cancellations made at least 15 days before the check-in date will be eligible for a 100% refund.
- Cancellations made within 15 days of the check-in date will not be eligible for any refund and will attract 100% cancellation charges.
- Any amendments made at least 7 days before the check-in date will be free of charge. However, no amendments will be allowed within 7 days of the check-in date.
- The reservation can only be amended once, and refunds will be processed within 7 working days.
- If the guest doesn’t show up they will be charged the total price of the reservation.
- The reservations made for hostel stays cannot be shifted from one location to another. If the reservation is eligible for free cancellation, then we'll assist in cancelling the reservation and initiate a refund for the same from our end. The guest can then proceed to make the reservation for the desired location.
- Any and all cancellation requests are attended to by the central team. To cancel your booking, kindly write to them at email@example.com. Please make sure to mention your reservation ID and all relevant details in the same email.
- If the guest wishes to extend their stay at any hostel then availing a reservation will be subject to availability.
- The room will be provided at the current rates listed on our website and not as per the rates at which the previous booking was made.
- Pets are allowed at all hostels provided the guest books a private room. Pets are not allowed inside the dorm rooms.
- The guests are fully responsible for their pets and ArtBuzz India does not take any responsibility for them. Any damage to property or other’s belongings is to be borne by the guest themselves.
- If a guest's behaviour is deemed inappropriate by the hostel, or if any inappropriate behaviour is brought to the hostel's attention, the hostel reserves the right to take action against the guest. Proper investigations will be undertaken to ensure fairness.
- Self-service is encouraged wherever possible.
- Non-resident guests are not allowed inside the rooms. If guests wish to invite someone, they may meet in the common areas. The hostel reserves the right to refuse admission.
- Guests are responsible for their own belongings stored in the lockers. The hostel is not responsible for any lost or damaged items stored in the lockers
- All our hostels are CCTV enabled for safety, security, and audits.
- All our hostels have dedicated smoking areas. Smoking inside the dorms is strictly prohibited.
- In order to secure your reservation, we require a 100% prepayment of the total cost of your stay. Please note that failure to make the prepayment by the deadline may result in cancellation of your reservation.
- Extra mattresses shall be provided at the time of check-in at an extra cost, at all our hostels. It will be subject to availability until the time of check-in.
- Certain policies shall be location, season, or time-specific and shall be communicated exclusively at the time of booking or check-in.
- ArtBuzz India may reach out to the guest for offers, discounts, feedback, and other promotional matters via emails.
- Any meal is not included in the room rate and will be charged separately at the property.